Returns & Refunds

We have a 30-day return policy, which means that you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it – unworn or unused, with tags and in the original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at info@limbitgmbh.ch. Please note that returns must be sent to the following address: Oberfeldstrasse 14, 4665 Oftringen, Switzerland.

If your return is accepted, we will send you a return label as well as instructions on how and where to send your package. Items returned without a prior return request will not be accepted.

If you have any questions about the return, you can contact us anytime at info@limbitgmbh.ch.

Damages and Problems

Please check your order upon receipt and contact us immediately if the item is defective or damaged or if you have received the wrong item, so that we can assess and resolve the problem.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care products. We also do not accept returns for hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns for sale items or gift cards.

Exchanges

The fastest way to get the desired product is to return the item and make a separate purchase for the new item after the return is accepted.

Refunds

We will notify you as soon as we have received and inspected your return, and let you know whether the refund has been approved or not. If approved, the refund will be automatically credited back to your original payment method within 10 business days. If you have not received the refund after 15 business days, please contact us at info@limbitgmbh.ch.